Here in Long Island, lovers of fine jewelry have a great selection of jewelers to choose from. We here at Marinelli Jewelers are proud to see the very same customers regularly visit our shop, as well as a lot of new friendly faces each and every day. There are a number of reasons why we have been able to build and maintain these relationships with our customers, and we think it is about time we share what every fine jewelry owner should expect from jewelers. The first and absolutely most important item to look for is not the jewelry itself, but rather the level of customer service the jeweler provides.
The Customer Service Should Be First Rate
If you ever walk into a jewelry store and feel that you are not receiving the level of service you deserve, stroll right on out those doors and find another one. The best jewelers on Long Island will make sure that current and potential customers are treated with dignity and respect, and are well served.
Along with being friendly and helping you choose a fine piece of jewelry, the jeweler should also offer additional services, such as:
* Free jewelry checkups
* Free cleanings
* Free regular maintenance of your fine jewelry
* A ring sizing policy (and they should be able to size your ring for you)
The Written Return Policy Should Be Clearly Explained
Perhaps the piece of jewelry was not exactly what your loved one wanted, or maybe it is defective or broken in some way. When we sell a piece of fine jewelry to one of our customers here at Marinelli Jewelers, we make sure that we go over the return policy and clarify any points a customer may have questions about. If one of the jewelers on your list is being vague or is not willing to answer any questions you have about their return policy, it’s time to look for another one.
The Jewelry Should Be Guaranteed
The best jewelers in the business will be able to extend a written guarantee on all of their metals, stones, and gems. This gives you peace of mind in knowing the true value of the piece you have purchased. Any fine jewelry that has not been guaranteed or appraised is questionable, and likely has not been verified for its value. Unfortunately, buyers in this situation typically pay a lot more for a piece of jewelry than they should have.
The Stones Should Be Covered Under Warranty
As our final tip, try to find a jeweler like us here at Marinelli Jewelers that will extend a warranty on the stones in your piece of jewelry. Through a warranty, your stones may be fixed or replaced if they become lost or are damaged in any way. Our warranties have proven to be nearly invaluable to our customers, and we strongly recommend you find a jeweler who is willing to provide you with one.
